ChatGPT GPTs vs CustomGPT.ai: An In-Depth Comparison to Help You Choose
With OpenAI’s big Dev Day announcement that anyone can now create “custom GPTs” using the ChatGPT platform, a big question being asked by businesses is: Is this right for me? In particular, what are the capabilities of the no-code “custom GPT” builder and how does it compare to business-centric options like CustomGPT.ai, currently the leader in no-code retrieval-based custom GPTs.
In this blog post, we will compare these two options side-by-side so businesses can make an informed decision. This comparison focuses on the no-code interfaces for creating custom GPT chatbots. If your company has extensive developer resources to code your own chatbot using the API, that’s a topic for another day.
Without further ado, let’s dive in:
Similarities Between ChatGPT GPTs and CustomGPT.ai
Both platforms offer individuals and businesses the ability to create custom GPT chatbots using their own knowledge. Each provides a no-code interface where even non-technical users can quickly integrate their knowledge and generate ChatGPT-style answers based on that information. Both are built on the backbone of GPT-4 but cater to different audiences with unique functionalities.
Who's It For?
- CustomGPT.ai: Best suited for businesses, especially Small and Medium Enterprises (SMEs). It handles complex, business-specific needs like anti-hallucination and citations. It's like having a knowledgeable employee available 24/7.
- ChatGPT GPTs: Ideal for personal and small business use. It’s like a versatile, tech-savvy assistant who can handle various tasks but might not understand your business in-depth.
Side-by-Side Comparison
| Feature | CustomGPT.ai | ChatGPT GPTs |
|---|---|---|
| Best For | Business use | Personal & Individual use |
| Company Size | Small and Medium Enterprises | Personal and Small Business |
| Default Model | GPT-4 | GPT-4-turbo |
| Cost For GPT-4 Queries | 10 cents/query | Unlimited (For ChatGPT Plus Users) |
| Data Indexing ($99 plan) | 30 million words | 1.5M words |
| Number of Documents | 1000 | 20 |
| Token Limit | 40 million | 2 million |
| Ease of Use | Yes | Yes |
| Customized Chat Interface | Yes | Yes |
| PDFs | Yes | Yes |
| Websites | Yes | No |
| Sitemaps | Yes | No |
| 1400+ Document Formats | Yes | Limited |
| Youtube Videos | Yes | No |
| Audio/Podcasts | Yes | No |
| OCR | Yes | No |
| Zapier Ingestion | Yes | No |
| API Ingestion | Yes | No |
| Free Data Ingestion Tools | Yes | No |
| Multi-source Data Integration | Yes | No |
| Change Data Capture | Yes | No |
| Data Security | Yes | No |
| Teams Collaboration | Yes | Coming soon |
| Anti-Hallucination | Yes | No |
| Citations / Sources | Yes | No |
| Query Intent | Yes | No |
| Trust / Transparency | Yes | No |
| Persona / Custom Instructions | Yes | Yes |
| Code Interpreter | No | Yes |
| Realtime Web Browsing | No | Yes |
| Multi-modal query input | No | Yes |
| Image Generation | No | Yes |
| Embed Widgets | Yes | No |
| Live Chat | Yes | No |
| Share with Public | Yes | Limited |
| Share with Team | Yes | Limited |
| API Access | Yes | No |
| Zapier | Yes | No |
| App Store | No | Yes |
| Integrations (Slack, Teams, Etc) | Coming soon | No |
| White-labeling | Yes | No |
| Affiliate program | Yes | No |
| Chat Logs | Yes | No |
| Chat Metrics | Coming soon | No |
| Chat Intelligence | Coming soon | No |
| Enterprise Contracts | Yes | Limited |
| Purchase Orders / SOWs | Yes | Limited |
| Onboarding | Yes | No |
| Dedicated Support | Yes | No |
| Self-Service Documentation | Yes | Yes |
| ChatGPT-4 | Yes | No |
| Azure OpenAI | Yes | No |
| ChatGPT-4-turbo | Coming soon | Yes |
| Llama-2 | Coming soon | No |
Ease of Use
Both platforms offer no-code, browser-based dashboards that make it easy to create custom chatbots. CustomGPT.ai provides more extensive options for customizing the chatbot’s interface to match your brand’s look-and-feel.
Knowledge Integration
CustomGPT.ai stands out with its ability to ingest a wide range of knowledge sources, including PDFs, websites, sitemaps, YouTube videos, audio files, podcasts, and more. ChatGPT GPTs, at present, have more restrictive limits, allowing only 20 files and 2M tokens.
Data Security
CustomGPT.ai places a strong emphasis on data security, offering features like immediate deletion after processing, data anonymization, and a guarantee that data is not used for training. ChatGPT GPTss, on the other hand, use uploaded data for training, which may be a significant drawback for businesses concerned with privacy.
Query Relevancy and Trust
CustomGPT.ai excels in anti-hallucination, citations, and query intent, ensuring that responses are accurate and trustworthy. It also provides audit logs for data ingestion and detailed chat logs, enhancing transparency and trust. ChatGPT GPTs, however, are designed to be more creative and do not support citations or audit logs, which might be less suitable for business-critical applications.
Deployment Options
CustomGPT.ai offers numerous deployment options, including embed widgets, live chat, API access, and Zapier integration. ChatGPT GPTs currently lack these deployment capabilities, limiting their use to the chat.openai.com interface.
Support and Contracts
CustomGPT.ai provides extensive support for enterprise contracts, including onboarding, dedicated support, and various procurement processes. ChatGPT GPTs offer a more self-service approach with limited support options.
Conclusion
Both CustomGPT.ai and ChatGPT GPTs have their strengths. CustomGPT.ai is the better choice for businesses seeking a robust, secure, and customizable chatbot solution with extensive data integration and AI response safety features. ChatGPT GPTs are ideal for individual users or small businesses looking for an efficient, cost-effective chatbot.
Ultimately, the best platform for you depends on your specific needs and goals. For a business-focused, in-depth AI chatbot, CustomGPT.ai is the clear winner. For personal or small-scale use, ChatGPT GPTs offer a straightforward solution.
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